Orders & Delivery
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Address Changes We're happy to update your address, however as we're really quick at packing up your order and once it is locked for shipping we are unable to make any changes. Depending on the warehouse it ships from, this can be as quickly as under 10 minutes after your order is placed. As the...
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Checking in on where your package is? 📦 If your order is traveling beyond the time frames listed here, please email our Customer Care team via our Contact Page with your order number so that we may assist you further! Please note that business days do not include weekends or holidays. Delivery...
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I haven't received a confirmation email
Looking for your confirmation emails? Let's walk through the process to make sure you know where to find it. Order Confirmation Email As soon as you place your order, an Order Confirmation Email is automatically sent to your inbox If you have not yet received either your order confirmation ema... -
I received a damaged item, what do I do?
We're here to help 🥰 Let's see what the issue is! I received a damaged item 😭 If you have received a damaged item, please contact us through our contact form, including your order number along with photos of the damage and our team can help! This doesn't seem like the right size 😩 Does your m... -
I received the wrong items, what do I do?
We're here to help 🥰 Let's see what the issue is! I received the wrong item 😱 Oops! On rare occasions, it's possible for our warehouse to ship an incorrect item. If you have received your order and it contains incorrect items please let us know and we will make sure to reship the correct items... -
I think I've received the incorrect size
We're here to help 🥰 Let's see what the issue is! This doesn't seem like the right size 😩 Does your mask not fit the dimensions as advertised on our website? This might be a manufacturer defect, please contact us through our contact form, including your order number along with the dimensions o... -
My tracking says delivered, but I didn’t receive it.
Haven't received your order but the tracking says it's delivered? Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors an... -
What happens if my package is returned after it is shipped?
If your package was returned to us by the shipping courier We’re so sorry to hear that your order is coming back to us! Unfortunately, we are unable to reship a package that is determined to be undeliverable by the shipping carrier. We are also unable to provide more detailed information as to w... -
What should I do if my order hasn’t arrived on time?
We’re so excited for you to receive your order! 🤩 If your order has exceeded the typical shipping times outlined here, please email our Customer Care team via our Contact page within 14 days of the last tracking update. Please make sure to include your order number so that we may assist you fur... -
Will my package be charged delivery/customs fees?
Depending on where you live and stock availability your order will ship from the United Kingdom, the Netherlands, Germany or from our Asia Pacific warehouse. All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide...